At Carsoftz.com, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
- Eligibility for Returns
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Certain types of goods are exempt from being returned, such as downloadable software products.
- Return Process
- To initiate a return, please contact our customer service team at contact@carsoftz.com with your order number and reason for the return.
- Our team will provide you with a return authorization and instructions on how and where to send your item.
- Timeframe
- You have 30 calendar days from the date you received your item to initiate a return.
- Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the credit to post to your account may vary depending on your card issuer’s policies.
- Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Exchanges
- Eligibility for Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at contact@carsoftz.com.
- Exchange Process
- To initiate an exchange, please contact our customer service team with your order number and details of the defect or damage.
Non-Returnable Items
- Downloadable software products
- Gift cards
- Customized or personalized items
- Items purchased on sale
Contact Us
If you have any questions about our return and exchange policy, please contact us:
- Email: contact@carsoftz.com
- Phone: +84977889159
We appreciate your business and look forward to serving you in the future.