At CarSoftz, we are committed to providing high-quality products and excellent customer service. To ensure customer satisfaction, we offer a comprehensive warranty on our products. This policy outlines the terms and conditions of our warranty coverage.
Warranty Coverage
Duration
The warranty period for products purchased from CarSoftz.com is 12 months from the date of purchase.
What is Covered
Our warranty covers any defects in materials or workmanship under normal use during the warranty period. During this period, CarSoftz.com will repair or replace, at no charge, products or parts of a product that prove defective due to improper material or workmanship, under normal use and maintenance.
What is Not Covered
The warranty does not cover:
- Damage resulting from improper handling, accidents, abuse, or misuse.
- Damage due to improper installation or maintenance.
- Normal wear and tear.
- Cosmetic damage, such as scratches or dents.
- Products with altered or removed serial numbers.
- Damage due to external causes, such as natural disasters.
Warranty Claims
How to File a Claim
To file a warranty claim, please follow these steps:
- Contact Us: Reach out to our customer service team at contact@carsoftz.com with your order number, a description of the issue, and any supporting documentation (e.g., photos, videos).
- Review and Approval: Our team will review your claim and, if approved, provide you with instructions for returning the product.
- Return the Product: Ship the product back to us as instructed. Please ensure the product is securely packaged to prevent damage during shipping.
- Repair or Replacement: Upon receiving the product, we will inspect it and, if it is covered under warranty, repair or replace it. We will cover the shipping costs for the return of the repaired or replacement product.
Additional Information
- Warranty service is available only to the original purchaser of the product.
- Any repaired or replaced product will be covered by the warranty for the remainder of the original warranty period or 90 days, whichever is longer.
- If a repair or replacement is not possible, CarSoftz.com may, at its discretion, provide a refund for the defective product.
Limitation of Liability
CarSoftz’s liability under this warranty is limited to the repair, replacement, or refund of the defective product. We shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.
Amendments
CarSoftz.com reserves the right to amend this warranty policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of the change.
Contact Us
For any questions or concerns about our warranty policy, please contact us at:
- Email: contact@carsoftz.com
- Phone: +84977889159
- Address: 69 Nguyen Hoang Street, My Dinh 2 Ward, Nam Tu Liem Distrist, Hanoi, Vietnam.